Ways of dealing with aggression at work

• How to fight with aggression at work

Working relationships with colleagues and superiors are not always going well. Sometimes you just get lost, not knowing how to react, for example, passive aggression. Here are three operating strategies, how to keep themselves humble and put in an unpleasant light.

Ways of dealing with aggression at work

1. Know what confronted

The first rule of reaction to passive-aggressive letter - to remove the sugar shell and get to the bottom. If you see the phrase "as in the previous request," "attaching again to the attention of", "to re-remind" it is important to realize that the author of the letter may be explicitly or implicitly opposed to you. Of course, if you have not missed five deadlines a row.

2. Do not give in to provocation

If you noticed the unpleasant symptoms of passive aggression, does not come into play. The purpose of the writer - to express their dislike. And if the answer is even more hostile, it will benefit from it was not you. Act emphasized politely. - On the phrase "not sure if you read my last letter," it is not necessary to answer "not sure that you know how much I'm busy." Write: "Thanks for the reminder."

- On the phrase "I apply again for review" do not answer, "I got everything and do not need to clog my inbox." Answer: "I appreciate that you send the documents again."

- On the phrase "as in the previous query," Do not rush to answer the first capacious phrase like "Oh, and you've already asked? I probably missed because you get a bunch of stupid letters. " Answer: "Thanks for the reminder."

3. Realize alien anger

If someone openly opposed to you, tell, or write: "I think you're angry," or "From the letter, I realized that it was very concerned about you." Most likely, people will say that anything he had in mind. And he will know that you are an experienced fighter in such cases and will not meekly endure attacks.

In all these cases, victory will be yours.

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