6 tips on how to benefit from negative comments

If you lead your personal account in Instagrame as part of a personal brand or even associated with a small business, you should stop being afraid of negative comments on your page. You can even wrap the most unpleasant word in their favor, to increase the number of subscribers and to attract even more attention to their publications. Today we talk about how to respond to aggressive comments in social media, to extract from them the benefits and take care of their mental condition.

1. Never accept comments personally

The first and main tactics in dealing with negative comments: Never take them to heart. Even if you wrote someone from acquaintances, most likely, he says, without thinking the consequences, and not understanding the nuances of your work or hobby. Rather than take offense at really harsh words, use it as a way to develop and gain confidence.

Negative reviews are part of any business - no matter what now you do not sell specific products or services, but only to create a successful profile for the institution of useful contacts in the industry. To not worry about harassment, use them to grow your account. According to market research, in the next year 84% of the effort to promote should be directed at building and strengthening the confidence of subscribers. Do you want a successful account - learn to maintain good relations with followers.

At the same time you do not need to bend under someone else's opinion and change their principles in order to please everyone. Some people do not like you every day you publish storiz with your favorite dog? "Unsubscribe" button is always available to him.

2. Answer all

If you try to increase the involvement of subscribers, it is necessary to pay attention to and what to respond to all feedback, not only on the positive. Find time trying to formulate a clear answer to each Hayter - replica must be calm, polite and even grateful. If you somehow can solve his problem or question - Offer your help. Do you see the phrase "It would be better to write how to save money on your services in the area" - promise that will soon prepare a publication with life hacking.

3. Reminds loyal subscribers how important their feedback

Most people in social networks write negative comments, quite forgetting to say a little more than dry "Like" if they liked the content of the post. Suggest comments at specific positions, to arrange interviews ending positions open questions. Create a situation in which your subscribers can communicate with each other, and your friends - get to know each other a little better. Use these principles not only in the office but in storiz because Instagram ranks the issuance date of publication was paying attention to how often people interact with them.

4. Show that you are a real person

You do not have to be perfect, so do not worry about what some of the negative comments do indicate your faults. Take advantage of these messages in order to emphasize that you're the same as all, and you also make mistakes in your life. Very soon you will notice how people start easy on the fact that you are in breach of certain rules, and will forgive typos or poorly exposed on the photo light.

5. The control over the content

If the offensive comment appeared from behind the disinformation, you should dispel misconceptions, or be fixed for you is not the best reputation. Tell subscribers what sounded fact has nothing to do with you: you do not back away from Bradley Cooper's family and did not publish advertisements without notes. Even if someone is left to his own opinion, at least it does not confuse the new subscribers.

6. Take good

Even from the bad comments can provide useful experience: for example, to pay attention to what you should publish, on which questions to answer, and it is better to advise. The clearer will be your strategy in social networks - the more benefits you will receive from them. Try to maintain a balance: 70 positive comments may account for 30 offensive, or a small portion of your fans may even get bored.

How often do you write insults on social networks?